Warranty Policy
1. Warranty Coverage
LAVACE offers a limited warranty on our bathroom products, including:
- Natural Stone Sinks
- Natural Stone Bathtubs
- Stone Resin Bathtubs
- Clear Resin Bathtubs
- Wood Bathtubs
- Ceramic Sinks
- Bathroom Accessories
2. Warranty Periods:
- Natural Stone Products: 5 years
- Stone Resin Bathtubs: 3 years
- Clear Resin Bathtubs: 3 years
- Wood Bathtubs: 2 years
- Ceramic Sinks: 3 years
- Bathroom Accessories: 1 year
3. Warranty Exclusions
This warranty does not cover:
- Damage due to improper installation or maintenance.
- Normal wear and tear.
- Damage from accidents, misuse, or abuse.
- Modifications or repairs by unauthorized personnel.
- Natural variations in stone, wood, or resin products.
4. Claims Process
To submit a warranty claim:
- Contact Us: Reach our customer service team at cs[at]lavace.com within the warranty period.
- Provide Documentation: Include proof of purchase, product details, and photographs of the defect.
- Assessment: Our team will review your claim and may request the product for inspection.
5.Remedies
If a warranty claim is validated, LAVACE will:
- Repair the defective product at no charge.
- Replace the product with a comparable item.
- Refund the purchase price, at our discretion.
6. Limitation of Liability
LAVACE is not liable for any incidental or consequential damages arising from the use or inability to use our products. Our liability is limited to the repair or replacement of the defective product.
7. Governing Law
This warranty policy is governed by the laws of China. Any disputes related to this warranty will be settled according to these laws.
8. Contact Information
For questions or warranty claims, please contact:
LAVACE
Add:18th Floor, Block E, Longxi Center,No.22 Qide Rd., Guangzhou, China
Tel:+86.20.3278 9532
Email:info[at]lavace.com
Thank you for choosing LAVACE. We are committed to providing you with high-quality products and exceptional customer support.
Last updated on July 12, 2023