Shipping Policy

1. Domestic Shipping

* **Free Shipping:** We offer free shipping on all domestic orders within China, except Xinjiang, Tibet, Inner Mongolia.
* **Shipping Methods:** We typically ship orders via Deppon Logisitics.
* **Estimated Delivery:** Orders typically arrive within 3-5 business days of shipment.
* **Tracking:** You will receive a tracking number once your order has been shipped, allowing you to monitor its progress.

2. International Shipping

* **Shipping Rates:** International shipping rates vary based on the destination country, weight, and dimensions of the order.
* **Shipping Methods:** We offer international shipping by sea or by railway, some urgent orders can be shipping by air or by courier.
* **Estimated Delivery:** International shipping times can vary depending on the destination country and customs clearance procedures. Please allow 10 to 30 business days for shipping.
* **Customs Duties and Taxes:** International customers are responsible for any customs duties or taxes imposed by their country.

Order Processing and Shipping Times

* Orders are typically processed within 5-15 business days of receipt.
* Shipping times do not include order processing time.
* We cannot guarantee delivery dates, as shipping times may be affected by factors beyond our control.

Shipping Address Changes

* If you need to change your shipping address after placing an order, please contact us immediately. We cannot guarantee that we will be able to accommodate changes made after the order has been shipped.

 Damaged or Lost Shipments

* If your order arrives damaged, please notify us within 7 days of receipt. We will arrange for a replacement or refund.
* If your order is lost in transit, we will investigate the matter and provide a resolution.

 Shipping Insurance

* We will purchase shipping insurance for customer’s orders, especially for high-value items.
* We will be responsible for lost or damaged shipments.